Privacy Policy

Effective Date: June 2025

This Privacy Policy explains how Real Care Support Ltd (“we”, “us” or “our”) collects, uses and protects personal information. We are committed to respecting your privacy and complying with UK data protection law.

1. Who We Are

Real Care Support Ltd
Company Registration Number: 11523041
Registered Office: Derby House, West Wing, Lytham Rd, Preston PR2 8JE
Email: referrals@realcaresupport.com
Website: www.realcaresupport.com

2. What We Collect

When you visit our website:

  • IP address and location
  • Browser type and device
  • Pages visited and time spent
  • Cookie preferences

When you contact us:

  • Name and contact details
  • Organisation or role
  • Nature of your enquiry

When you apply for a job:

  • Name and contact information
  • Employment and education history
  • CV and references
  • Criminal records check (if required)

3. How We Use Your Information

We use your data for the following reasons:

  • Responding to enquiries and referrals
  • Delivering care and support services
  • Processing job applications
  • Meeting legal and regulatory duties
  • Improving our website and communications

We only process personal data when we have a lawful basis, including consent, legal obligation or legitimate interest.

4. Sharing Your Data

We only share your data when necessary. This may include:

  • Software or IT service providers
  • Recruitment platforms and agencies
  • Regulatory bodies such as Ofsted or the DBS
  • Local authorities or social care partners
  • Legal authorities where required by law

All third parties must meet our data protection standards.

5. How Long We Keep Data

  • Enquiries: up to 12 months
  • Unsuccessful job applications: up to 6 months
  • Employee records: in line with legal requirements
  • Website analytics: varies based on cookies

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data (in some cases)
  • Object to processing or request restriction
  • Withdraw consent at any time
  • Lodge a complaint with the ICO

To make a request, email referrals@realcaresupport.com

7. Cookies

We use cookies to improve website functionality and analyse usage.

You can manage cookie preferences in your browser settings. See our Cookie Policy for more detail.

8. How We Protect Your Data

  • Secure servers and encrypted storage
  • Access control and staff training
  • Policies aligned with GDPR and UK data protection laws
  • Regular reviews and audits of data practices

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy policies. Always check those policies before providing personal information.

10. Changes to This Policy

We may update this policy to reflect changes in our services or legal obligations. The latest version will always be published at www.realcaresupport.com

Contact Us

If you have questions about this Privacy Policy or how we use your data, contact:

Email: referrals@realcaresupport.com
Post: Derby House, West Wing, Lytham Rd, Preston PR2 8JE